Frequently Asked Questions
No, we don’t force you into any long-term contracts. Our best price is available as a yearly subscription, but you aren’t required to commit to that. Month-to-month pricing is available; however, there is a slight price increase over the yearly subscription.
Yes. Due to the variances of store environment, counter parameter settings can be fine tune to make sure it is adjusted to fit into the current store environment and to optimize the counting accuracy. The retailer can choose to:
a.) Verified by your own staff- Web server is an user friendly tools for carry out a verification study by own staff.
b.)Verified by our Specialist (50 pounds per verification report) – Alternatively, our verification specialist can provide this service which takes up to 5 hours, and report will be generated and send to the retailer.
We are collecting large sample size and the Wi-Fi counter data is normalized using the video counting data. In addition, Wifi coverage range is up to 100 meters in radius(in an open space) so it should be able to cover most outside traffic.
The WiFi counting detects the MAC address of the mobile device, and encrypts it in a specific way, so that it’s still able to distinguish the unique devices and know if they’ve been here before (returning customer). The encrypted ID is stored, not the original MAC. We couldn’t get the phone number though. The WiFi signal of the phone is linked to the device, not the SIM card, hence we could only get the MAC but not the phone number.
The data can be exported as xml and csv format to the business system.
For this case, there are 2 possible scenarios:
- The Footfallcam software is hosted on our server- You may access the data remotely through the camera’s login credentials.
- The Footfallcam software is hosting in your internal server- The camera will only be accessed internally via the store’s network, and there will be no external access to the camera directly.
The bandwidth requirement per counter is 3kb every hour. All the counting will be done by the counter itself, only the traffic data (not the video) is transmitted back to the server.
The data will require an aggregation period of 2 hours. An example is for data beginning at 3:00pm and ending at 4:00pm, it will be available at 6:00pm. This is to ensure that all data are properly uploaded. All daily report will be generated the next day at 6:00am, and all weekly reports will be generated on Monday at 6:00am.
For the staff to be eliminated from the data, it could excluded base on the dwell time result from Wi-Fi count as the staff would stay in the store more than 4 hours. The time frame is adjustable according to the needs of the users.
There will be virtually no difference to the features and data available based on the premise of installation. The only difference is the location where the data will be store in.
The number of devices required is dependent on the height of the ceiling and the width of the entrance. You may key in the data over here to have an estimation of the number of cameras.
Our People Counters ensures that the accuracy level of our counter are at least 90% with video proof provided that the user applied for the verification service by Door People Counters.
Depending on the region of consignee (receiver), Door People Counters will send out the units from the nearest warehouse.
Users will be export raw data from the Analytic Manager in one of four methods.
- Manual Export
- Exporting via API
- Exporting via FTP
- Automate E-Mail scheduling
|Below 2.09 m||Not an optimal height and counting accuracy may be affected.|
|2.1 m – 2.49 m||Parabolic 140o lens|
|2.5 m – 3.49 m||90o lens|
|3.5 m – 4.5 m||65o lens|
|Above 4.5 m||Use a Wall Bracket or Drop Pole to lower the height|
You may use this calculator to get the number of cameras required using entrance width and ceiling height.
It prevents cross talk interference and unreliable network connection.
The counter is powered using Power over Ethernet. The main power required will be less than 10w.
The project plan in regards to time scope for installation is highly dependent on the number of counters in the project. The data readiness will be completed within 14 business days for door People Counters verification service.
For example, a family of 4 in a supermarket may only make 1 bulk purchase, are there any method to categorize these 4 visitors as 1 group?
Our devices are not capable of group counting. It will not automatically categorize a number of visitors as one visitor group.
An individual will not be counted twice even if the counter coverage overlaps an area, this is due to our verification specialist having the expertise to exclude overlapping area from each counter.
Door People Counter aims to respond to most support issues within 1 business days. Users are able to sign up for a premium support plan to have direct access to our personnel for support services.
The Wi-Fi tracking works in conjunction with video counting to ensure the people counter is accurate.
The software will support multiple counters and the counts from different counters can be combined in the web-based reporting software. Users can combine the counts of the 2 counters and view the total traffic IN and OUT or they can view the total IN and OUT individually for each counter.
The randomization of the MAC Address will not affect the counting accuracy since it only randomizes the address when it is not connected to a mobile network. Users may refer to this link for more details on the impact of Wi-Fi tracking.
Firstly, when a device is not connected to the network, it doesn’t transmit frames at regular interval. Depending on the manufacturer and operating system of the device, this interval could be even up to 5 minutes. So, when the visitor carrying any Wi-Fi device and moves around in the venue without connecting to the network, the estimated location of this device becomes stale very quickly. As a result, location tracking for unconnected device doesn’t have much business value.
Our devices was designed to be a comprehensive solution and as a stand alone unit. There are no add-ons available as all future developments and features are made available for every users of our devices without cost. The only accessories that are sold are wall brackets and drop pole mount to optimize the counting accuracy of our devices based on height.
All data must be exported from the Analytic Manager 8.0 and there is no option to export the raw data directly from the people counter.
The counter will use around 20mb data a day to upload videos for verification purpose. Once the counter is verified, the counter will only upload a maximum of 10kb of data per day.
“There are a variety of documentations that guides users on how to use the Analytic Manager and what do the reports indicate. If the user require an in-depth tutorial and guidance, Door People Counters offers Skype training for the hardware and software at an additional service charge. Please e-mail email@example.com for additional information on cost and structure covered.
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Door People Counters do not offer wireless people counter. However, we only requires 1 cable to install and is powered over Ethernet.
If the installation is performed by the business’ own installer, we will provide them with remote support during the installation process via instant messaging to advise on camera positioning and counter set up. If the installation process is carried out by Door People Counters certified installer, all the business need to do is have the device ready for the installer. The installer will be responsible to bring all other equipment required, though there may be miscellaneous requirements such as ladders and we will inform the business whether there will be a need for such tool.”
The counter does not have artificial intelligence to recognize a person by facial features, nor can it distinguish between customers and staffs. We have developed the exclusion line feature which will nullify the counting of a certain pathway. While the counter cannot distinguish staff from customer by facial feature, it can completely void the counting of staff if they use a specific entrance.
The data will be uploaded once the counter regain its internet connection, the counter will continue to function as normal, provided counter power is turned on and running when the counter does not have internet connection.
The counter may be relocated with ease since only a Cat5 cable will be needed to connect the counter to the router. However, the accuracy of the counter would need to fine tune again after relocated to ensure it will achieve 90-95% accuracy as different settings would need to apply for different environment.
Our people counters may be chained through cascade topology to reduce the number of PoE ports required.
The normal retail shop and shopping mall light condition is good for the camera counting. But it is not suitable for the entertainment place like disco and club because the rapid change of light condition. The minimum light requirement is 250 lux.
The camera will be configured with the provided IT details (e.g. IP address, port, etc.) before deliverance to the site. When the camera arrives on the site, full remote support is provided to the installer during the installation to make sure the camera is working properly and connected to the Internet. The verification study will verify the accuracy of the counter and is only available if the user had applied for the service prior.
- Using the Wi-Fi tracking, we can detect the number of smartphones that are within the premise and the percentage of people that enter the store.
- To track whether customers are returning customer since every customer would have their unique identifier by using smartphone and also the duration they stay in the stores.
- Track the time a shopper leaves and enters the store which is able to generate the visit duration.
Due to privacy concern, MAC addresses are stored in a database and has been hashed at counter level. It is a one way hashing. Therefore, no users personnel information will be able to view the original MAC address information of customers.